Will I lose internet during the switch?
In most cases, switching broadband providers causes little or no loss of service. You may experience a short interruption on the switch date while your new provider activates your connection.
Switching on the same network
If you are switching between providers that use the same broadband network, your existing line normally stays the same.
In these cases, switching is usually completed remotely and does not require an engineer visit.
You may experience a short interruption to your internet connection on the switch date while your service transfers between providers.
Switching between different networks
If you are switching between different broadband networks, a new line may need to be installed at your property.
This normally requires an engineer appointment.
Your new service is usually activated before or on the same day that your previous service ends, helping to minimise any interruption.
Can service interruptions happen?
Although uncommon, service interruptions can sometimes occur during the switching process. This may happen if there are technical issues or delays with the installation of the new service.