How do I return items?

Returning items to us is straightforward. Please follow the steps below to initiate a return:

Prepare your items:

Ensure all necessary items are packed together. If possible, use the original box the item came in and include any cables or additional items in the package. Please include a note with your full name, address and Onestream account number. You can locate your Account Number in your Onestream My Account or at the top corner of your bill.

Send via recorded delivery with Royal Mail:

Send your return using recorded delivery with Royal Mail. To then following address:

Onestream Returns, Unit 15, Fulcrum 2, Whiteley, PO15 7FN

Keep the tracking number: Make a note of the tracking number provided on the returns label. This tracking number will help you monitor the progress of your return and ensure it reaches Onestream successfully.

Please note: all routers must be returned within 14 days to avoid being charged.