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[Updated 25/09/25, 10:30am] Openreach have reported multiple network outages and are working to restore service. Please do not reset your router—only reboot it if needed. We’ll update this page once faults are cleared.

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This website uses cookies in order to enhance the overall user experience.

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Essential cookies

There are some cookies that we have to include in order for certain web pages to function. For this reason, they do not require your consent.

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1 year

Used to store the user's cookie consent preferences.
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1 hour

Used to identify the user's browsing session.
XSRF-TOKEN

1 hour

Used to secure both the user and our website against cross-site request forgery attacks.
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30 days

Used to provide visitor functionality
ak_bmsc

2 hours

(.my.site.com) This cookie is associated with Akamai and is used to differentiate between traffic from humans and bots.
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1 day

Provided by stripe.com (Stripe). Stripe uses a cookie to remember who you are and to enable the website to process payments without storing any credit card information on its own servers.
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Provided by stripe.com (Stripe). Stripe uses a cookie to remember who you are and to enable the website to process payments without storing any credit card information on its own servers.
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2 days

(https://js.stripe.com, https://pay.google.com, .google.com) A browser sends this cookie with requests to Google's sites. The NID cookie contains a unique ID Google uses to remember your preferences and other information, such as your preferred language (e.g. English), how many search results you wish to have shown per page (e.g. 10 or 20), and whether or not you wish to have Google's SafeSearch filter turned on.
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(https://m.stripe.network, https://m.stripe.com) Used by Stripe to process credit card transactions on a website. It's necessary for making online transactions without storing credit card information.
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2 years

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2 years

Provided by secure.livechatinc.com (Livechat.com) to enhance the real-time live chat experience. Does not store personal information such as names or IP addresses.

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Analytics cookies

We use these for internal research on how we can improve the service we provide for all our users. These cookies assess how you interact with our website.

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2 months

Used by Facebook to identify and track users across websites for advertising purposes.
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PostHog analytics cookies used to understand how you use our website and help us improve your experience.

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