How do I cancel my services?
To cancel your broadband service, please inform us by calling 0333 241 4449. We are unable to process cancellations on chat.
Please do not cancel your direct debit as this action could result in additional charges on your final invoice. It can also cause delays in processing any credits owed to you.
Please note that all cancellations require a 30-day notice period.
For managing your free trials or subscriptions, kindly log in to your Onestream My Account