I don't understand my bill, what should I do?

If you have any questions about your bill, please get in touch with us as soon as possible. Our customer support team is available:

Monday to Friday: 9:00 AM – 7:30 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: 9:00 AM – 4:00 PM (Technical support only)
In the meantime, please do not remove your Direct Debit, as this may result in additional charges.

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I don't understand my bill, what should I do?

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