I don't understand my bill, what should I do?

If you have any questions about your bill, please get in touch with us as soon as possible. Our customer support team is available:

Monday to Friday: 9:00 AM – 7:30 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: 9:00 AM – 4:00 PM (Technical support only)
In the meantime, please do not remove your Direct Debit, as this may result in additional charges.

Did you find what you were looking for?

We use cookies

This website uses cookies in order to enhance the overall user experience.

Customize

Essential cookies

There are some cookies that we have to include in order for certain web pages to function. For this reason, they do not require your consent.

onestream_broadband_cookie_consent

1 year

Used to store the user's cookie consent preferences.
onestream_broadband_session

1 hour

Used to identify the user's browsing session.
XSRF-TOKEN

1 hour

Used to secure both the user and our website against cross-site request forgery attacks.
os_visitor_id

30 days

Used to provide visitor functionality
ak_bmsc

2 hours

(.my.site.com) This cookie is associated with Akamai and is used to differentiate between traffic from humans and bots.
__stripe_mid

1 day

Provided by stripe.com (Stripe). Stripe uses a cookie to remember who you are and to enable the website to process payments without storing any credit card information on its own servers.
__stripe_sid

1 hour

Provided by stripe.com (Stripe). Stripe uses a cookie to remember who you are and to enable the website to process payments without storing any credit card information on its own servers.
NID

2 days

(https://js.stripe.com, https://pay.google.com, .google.com) A browser sends this cookie with requests to Google's sites. The NID cookie contains a unique ID Google uses to remember your preferences and other information, such as your preferred language (e.g. English), how many search results you wish to have shown per page (e.g. 10 or 20), and whether or not you wish to have Google's SafeSearch filter turned on.
m

1 year

(https://m.stripe.network, https://m.stripe.com) Used by Stripe to process credit card transactions on a website. It's necessary for making online transactions without storing credit card information.
cf_clearance

1 year

Provided by cloudflare.com (Cloudflare) for the proof of challenge passed. It is used to no longer issue a challenge if present. It is required to reach an origin server.
lantern

2 months

Provided by awin.com (AWIN) to store a reference to a visit to attribute a sale to marketing channels.
lc_cid

2 years

Provided by secure.livechatinc.com (Livechat.com) to enhance the real-time live chat experience. Does not store personal information such as names or IP addresses.
lc_cst

2 years

Provided by secure.livechatinc.com (Livechat.com) to enhance the real-time live chat experience. Does not store personal information such as names or IP addresses.

More details

Analytics cookies

We use these for internal research on how we can improve the service we provide for all our users. These cookies assess how you interact with our website.

_fbp

2 months

Used by Facebook to identify and track users across websites for advertising purposes.

More details

Categories

I don't understand my bill, what should I do?

Did you find what you were looking for?