Can I use my own router?

Yes, however it is your responsibility to pick a compatible router for your connection type. In order to connect your router, you will need the DSL credentials to authenticate with your service. You will receive these via email on your Go Live Day.

For help choosing a router compatible with your Onestream service, visit our help article here A Guide To Choosing Your Own Router

Get in touch with one of the team

Open 7 days a week from 9am to 7.30pm weekdays and 9am to 4pm on Saturdays and Sundays

Please note that on Sunday's we are available for Technical support only via phone not chat.

Live Chat

Our contact centre is currently closed

We use cookies

This website uses cookies in order to enhance the overall user experience.

Customize

Essential cookies

There are some cookies that we have to include in order for certain web pages to function. For this reason, they do not require your consent.

onestream_broadband_cookie_consent

1 year

Used to store the user's cookie consent preferences.
onestream_broadband_session

1 hour

Used to identify the user's browsing session.
XSRF-TOKEN

1 hour

Used to secure both the user and our website against cross-site request forgery attacks.
onestream_visitor_id

30 days

Stores a reference to the current visitor to support online activity.
onestream_broadband_basket_id

30 days

Used to provide basket functionality
ak_bmsc

2 hours

(.my.site.com) This cookie is associated with Akamai and is used to differentiate between traffic from humans and bots.
__stripe_mid

1 day

Provided by stripe.com (Stripe). Stripe uses a cookie to remember who you are and to enable the website to process payments without storing any credit card information on its own servers.
__stripe_sid

1 hour

Provided by stripe.com (Stripe). Stripe uses a cookie to remember who you are and to enable the website to process payments without storing any credit card information on its own servers.
NID

2 days

(https://js.stripe.com, https://pay.google.com, .google.com) A browser sends this cookie with requests to Google's sites. The NID cookie contains a unique ID Google uses to remember your preferences and other information, such as your preferred language (e.g. English), how many search results you wish to have shown per page (e.g. 10 or 20), and whether or not you wish to have Google's SafeSearch filter turned on.
m

1 year

(https://m.stripe.network, https://m.stripe.com) Used by Stripe to process credit card transactions on a website. It's necessary for making online transactions without storing credit card information.
cf_clearance

1 year

Provided by cloudflare.com (Cloudflare) for the proof of challenge passed. It is used to no longer issue a challenge if present. It is required to reach an origin server.
lantern

2 months

Provided by awin.com (AWIN) to store a reference to a visit to attribute a sale to marketing channels.
lc_cid

2 years

Provided by secure.livechatinc.com (Livechat.com) to enhance the real-time live chat experience. Does not store personal information such as names or IP addresses.
lc_cst

2 years

Provided by secure.livechatinc.com (Livechat.com) to enhance the real-time live chat experience. Does not store personal information such as names or IP addresses.

More details

Categories

Can I use my own router?

Get in touch with one of the team

Live Chat