Why is my broadband not working after my Go Live Day?
If your broadband is not working on your Go Live Day, it is usually caused by a simple setup issue or the connection still activating. In many cases, the service may not become active until later in the day.
1. Make sure your router is powered on
Check that your router is:
- Plugged into the power socket
- Switched on
- Showing power lights
If there are no lights, try another socket or check that the power button is switched on.
If you are using your own router, make sure it is configured with the correct broadband credentials. These can be found in MyAccount under the Services section.
2. Check all cables are connected correctly
Loose or incorrectly connected cables can prevent your broadband from working.
Check that:
- All cables are firmly connected
- The router is connected to the correct port
- The ONT or master socket is connected properly
If you need help with setup, you can follow our router setup guide:
3. Allow time for the service to activate
Your broadband service can activate at any time during your Go Live Day.
In some cases, the router may take a few minutes to establish a connection once the service becomes active.
Flashing lights on your router usually indicate it is still attempting to connect.