I don't hear a dial tone, what should I do?

Before contacting us, there are some easy checks that you can perform yourself that will resolve this in most cases.

  • Ensure your telephone is connected and there is no damage to the cabling.
  • Check that the volume on your handset is turned up and not set to mute.
  • Try plugging in another device to rule out a faulty handset.
  • Plug your phone in directly to the BT test socket.

We will ask you to conduct these tests when contacting us so doing them before hand will enable us to resolve your problem sooner. If you've completed these tests and you're still experiencing problems then please contact us.

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