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Help and Support

Here’s where you can find the answers to our most asked questions!

Try our search bar to help solve your issue, or browse the categories below

To login to view your bill you will need:

Your Username - this can be found in the email we sent, your previous billing notification email or on the front of your invoice.
Your Email address - this must match the one registered to your account and is the one the billing notification email has been sent to.

To reset your password or to login for the first time, please click the link here, and when directed to the login page click “I don’t know my password” link.

Login for first time / Reset Your Password

You can make a card payment over the phone during our opening hours (08:30-20:00, Monday-Friday - 10:00-16:00, Saturday - Closed Sunday) by calling 0300 303 4056. Alternatively, you can pay via bank transfer using the details below. Please use your account number as the payment reference to ensure the payment is allocated to your account.
  • Account Name: Onestream Limited
  • Account Number: 46169060
  • Sort Code: 30-98-73
Not paying via direct debit? Get in touch to setup a direct debit and avoid additional charges.

When paying your bill, you're paying in advance for your fixed-price services. This means that your first bill will cover the period starting from your go-live date to the end of the following month.

Currently we only provide one payment date for direct debit customers which is the last working day of the month. If you're experiencing financial difficulties and unable to make a payment, please contact us as soon as possible as a missed payment will result in disruption to your services.

You can update your direct debit details by calling us on 0300 303 4056 during our opening hours (08:30-20:00, Monday-Friday - 10:00-16:00, Saturday - Closed Sunday). Please ensure that the account you use allows direct debits to avoid missing a payment and additional charges.

If you have any questions regarding your bill, get in touch as soon as possible. Contact us on live chat during our opening hours (08:30-20:00, Monday-Friday - 10:00-16:00, Saturday - Closed Sunday).

Please do not cancel your direct debit as you risk incurring additional charges.

If you are experiencing problems keeping up with your payments, firstly we advise that you get independent financial advice as soon as possible. For example you should contact National Debt Line or your nearest Citizens Advice Bureau.

We are here to help and discuss your situation with you before you get into serious debt. We may be able to help you through some short-term difficult times. Please call us on 0300 303 4056 during our opening hours (08:30-20:00, Monday-Friday - 10:00-16:00, Saturday - Closed Sunday) to discuss your current situation or email us via creditcontrol@onestream.co.uk to arrange a call back.

If you've previously opted for paper billing or we don't have an email address for you, you'll notice a paper billing charge on your invoice. You can avoid this by providing us with an email address we can send your invoices too. You can do this by speaking to a member of the team via live chat during our opening hours (08:30-20:00, Monday-Friday - 10:00-16:00, Saturday - Closed Sunday).

Can't find what you're looking for?

If you're a customer, you can get in touch by providing the email address you used to create your account.