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Help and Support

Here’s where you can find the answers to our most asked questions!

Try our search bar to help solve your issue, or browse the categories below

You can let us know that you would like to cancel by contacting us on live chat during our opening hours (08:30-20:00, Monday-Friday - 10:00-16:00, Saturday - Closed Sunday ) or you can get in touch with us at the bottom of the Help page.

Please do not cancel your direct debit as this may lead to additional charges being added to your final invoice. All cancellations require 14 days notice.

It's really important that we have up to date contact information for you. If anything changes, please let us know as soon as possible. You can do this by speaking to us on live chat during our opening hours (08:30-20:00, Monday-Friday - 10:00-16:00, Saturday - Closed Sunday)

If you’re moving home you may be able to take our services with you. All we ask is that you contact us at least 16 days in advance so that we can check availability at your new address. Where we are unable to provide the same service at your new address, we will offer you another equivalent service.

We strive to deliver the very best service to our customers however we recognise that sometimes this can go wrong. Please let us know so that we can make things right by emailing executive@onestream.co.uk where we will acknowledge receipt and start to investigate your problem within 72 hours.

Yes! You can upgrade at anytime by contacting a member of the team on live chat during our opening hours (08:30-20:00, Monday-Friday - 10:00-16:00, Saturday - Closed Sunday). If you'd prefer to speak to us over the phone, you can get back in touch with us and request a call back at the bottom of our Help page.

Can't find what you're looking for?

If you're a customer, you can get in touch by providing the email address you used to create your account.