About cookies
Please read this cookie policy carefully as it contains important information on who we are and how we use cookies on our website. This policy should be read together with our Privacy Policy which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.
Who we are
This website is operated by OneStream Limited. We are a broadband provider. For more information see www.onestream.co.uk .
Our website
This cookie policy relates to your use of our website, www.onestream.co.uk
Throughout our website we may link to other websites owned and operated by certain trusted third parties to make additional products and services available to you. These other third party websites may also use cookies or similar technologies in accordance with their own separate policies. For privacy information relating to these other third party websites, please consult their policies as appropriate.
Cookies
A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions.
For example, we may monitor how many times you visit the website, which pages you go to, traffic data, and location data. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.
For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see below.
For further information on cookies generally, including how to control and manage them, visit the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.
Consent to use cookies and changing settings
We will ask for your permission (“Consent”) to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested (e.g. to enable you to put items in your shopping basket and use our check-out process).
You can withdraw any consent to the use of cookies or manage any other cookie preferences by clicking 'update cookie preferences' below the table of defined cookies.
Our use of cookies
The table below provides more information about the cookies we use and why:
| Cookie | Description | Duration |
|---|---|---|
| onestream_broadband_cookie_consent | Used to store the user's cookie consent preferences. | 1 year |
| onestream_broadband_session | Used to identify the user's browsing session. | 1 hour |
| XSRF-TOKEN | Used to secure both the user and our website against cross-site request forgery attacks. | 1 hour |
| onestream_visitor_id | Stores a reference to the current visitor to support online activity. | 30 days |
| onestream_broadband_basket_id | Used to provide basket functionality | 30 days |
| ak_bmsc | (.my.site.com) This cookie is associated with Akamai and is used to differentiate between traffic from humans and bots. | 2 hours |
| __stripe_mid | Provided by stripe.com (Stripe). Stripe uses a cookie to remember who you are and to enable the website to process payments without storing any credit card information on its own servers. | 1 day |
| __stripe_sid | Provided by stripe.com (Stripe). Stripe uses a cookie to remember who you are and to enable the website to process payments without storing any credit card information on its own servers. | 1 hour |
| NID | (https://js.stripe.com, https://pay.google.com, .google.com) A browser sends this cookie with requests to Google's sites. The NID cookie contains a unique ID Google uses to remember your preferences and other information, such as your preferred language (e.g. English), how many search results you wish to have shown per page (e.g. 10 or 20), and whether or not you wish to have Google's SafeSearch filter turned on. | 2 days |
| m | (https://m.stripe.network, https://m.stripe.com) Used by Stripe to process credit card transactions on a website. It's necessary for making online transactions without storing credit card information. | 1 year |
| cf_clearance | Provided by cloudflare.com (Cloudflare) for the proof of challenge passed. It is used to no longer issue a challenge if present. It is required to reach an origin server. | 1 year |
| lantern | Provided by awin.com (AWIN) to store a reference to a visit to attribute a sale to marketing channels. | 2 months |
| lc_cid | Provided by secure.livechatinc.com (Livechat.com) to enhance the real-time live chat experience. Does not store personal information such as names or IP addresses. | 2 years |
| lc_cst | Provided by secure.livechatinc.com (Livechat.com) to enhance the real-time live chat experience. Does not store personal information such as names or IP addresses. | 2 years |
Third party access to the cookies
The cookies we use will only be accessed by us and those third parties named in the table above for the purposes referred to in this cookie policy. Those cookies will not be accessed by any other third party.
How to turn off all cookies and consequences of doing so
If you do not want to accept any cookies, you may be able to change your browser settings so that cookies (including those which are essential to the services requested) are not accepted. If you do this, please be aware that you may lose some of the functionality of our website.
For further information about cookies and how to disable them please go to the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.
How to contact us
Please contact us if you have any questions about this cookie policy or the information we hold about you.
If you wish to contact us, please send an email to [email protected]
Changes to this policy
This policy was published on 04/03/2021 and last updated on 27/01/2025.