Cashback Terms and Conditions

  1. Promotion Period: This promotional offer is valid only for orders placed within the promotion period, this will be detailed in your promotional email.
  2. Eligibility: An order must be placed for broadband services within the promotion period to be eligible to receive a £30 cashback.
  3. Cashback Payment:
    • The cashback of £30 is payable 30 days from the payment of the first invoice.
    • To claim the cashback, the customer must email us at [email protected] within 30 days of paying the first invoice.
    • The email must include the order number or Onestream account number.
  4. Claim Process:
    • Customers must send their cashback claim via email to [email protected].
    • Claims must be made within 30 days of the payment date of the first invoice.
    • Late claims or claims with incomplete information will not be processed.
  5. Limitations:
    • This offer is limited to one cashback claim per customer.
    • Multiple orders by the same customer within the promotion period will only qualify for one cashback claim.
  6. Payment Method: The £30 cashback will be processed and paid to the bank account used for the original order payment or via the method agreed upon with customer support.
  7. Changes and Cancellations:
    • We reserve the right to modify or cancel this promotional offer at any time without prior notice.
    • Any changes to the offer will be communicated via our official website and other appropriate channels.
  8. General:
    • By participating in this promotional offer, customers agree to these terms and conditions.
    • This offer is subject to our standard terms and conditions of sale, which can be found on our website.
    • This offer can only be claimed on connected orders, if the order is cancelled or does not complete the offer will not be valid.

Note: Always ensure you retain your order confirmation and invoice details for reference when making your cashback claim.