Onestream Makes Switching Broadband Easier with One Touch Switch

At Onestream we believe we’re The One for everyone – because wherever you are in the UK, and whoever your existing provider is, we can provide you with fast, quality, and great value broadband.

Because we want everyone to benefit from our virtually UK-wide coverage and lightning speeds of up to 1000Mbps, we’ve always made it as easy as possible for customers to switch to Onestream.

Now, that’s even easier than ever, as Onestream is one of the first UK providers to sign up to a new service, One Touch Switch.

The good news is that does exactly what it says – switching from another provider to Onestream is now as simple as getting in touch with us, and we’ll handle the rest.

What is One Touch Switch?

Some time back Ofcom, which regulates telecoms and broadband companies, decided to do something about the frustration we’ve all felt when it comes to switching broadband providers.

Under the old system, a customer often had to inform their current provider that they wanted to switch, arrange a date for that to happen, contact the new provider, and hope the two of them lined up and didn’t leave either a gap in service, or a period of paying twice.

That’s a lot to handle, and meant that switching was often stressful and time consuming. Although we are proud of our record of switching customers to Onestream with the minimum of fuss, we’re sure that some customers were put off by all the hassle.

Faced with all of that, some people who wanted to switch broadband providers just decided to stick with the one they had. Those people lost out on our great deals, coverage, and speed!

Thankfully, Ofcom decided that the system should be much simpler and that’s why, on September 12, 2024, One Touch Switch became the new standard for residential broadband customers.

How does One Touch Switch work?

It’s really easy to switch now. Put simply – you tell us you want to switch, and we do the rest. That’s really it. You’ll soon be enjoying Onestream, and there’s no need to contact the provider you’re leaving.

Behind the scenes, a new system puts the provider that is winning your business in touch with the provider you’re leaving, so they can exchange details and make the switch happen seamlessly. You really don’t have to do anything else.

One Touch Switch especially speeds things up when you are switching providers which use different fibre or cable networks. All providers now talk to each other through the same platform, and the customer benefits from this ease of communication.

It’s all so simple – but if anything should go wrong, the regulations say that customers should be compensated, so you’re protected in the unlikely event of a problem.

Onestream and One Touch Switch

We’re huge advocates of consumer choice – everyone should be able to easily switch to the provider they believe provides the right coverage, reliability, customer service, speed, and value. Of course, we believe that Onestream is that provider, because we’re The One for Everyone!

Our dedicated team worked hard on a detailed plan, flawlessly rolled out, to ensure all our systems were tested and worked with One Touch Switch from day one. We’re proud to have been among the first to join the platform and have already used it to enable the smooth and swift transfer of customers.

It’s simply a win-win – making life easier for us, our existing customers, and for potential new Onestream customers.

How does One Touch Switch affect me as a customer?

The short answer is – it really doesn’t, apart from in positive ways! If you decide to switch to Onestream, all you have to do is let us know, and we’ll take care of the rest.

The only difference you’ll see is that switching is easier, much faster, and much less stressful than it was before.

And, of course, by switching to Onestream you’ll benefit from everything that makes our service stand out from the competition, including our exceptional customer service, coverage, and speed.

How do I make a One Touch Switch to Onestream?

It’s easy. Just use the postcode checker on our home page to see which Onestream services are available to you. It’s then just a few clicks to let us know you want to switch, and we’ll take it from there.

Any questions?

If you’ve got any questions about the One Touch Switch process, or about switching to Onestream, our friendly team will be happy to help. Just contact us.