Let us know about a bereavement

We're here to help

Here's what you need to do

We're very sorry for your loss. Tell us using the form below, and we'll close the account.

To fill in the form, you'll need:

  • the account reference, from a bill or letter
  • your name and phone number
  • the date they died

If you'd rather talk to someone, call us on 0333 241 4449 or email [email protected].

The account
Account reference
You'll find this on a bill or letter addressed to the person who died.
Date of death
When would you like us to close the account?
Choose today, or a later date if you'd like the service to carry on a little longer.
Your details
Your full name
Your phone number